All returns are subject to a restocking fee of 15% under certain circumstances plus any shipping and handling. Any defective or damaged goods must be noted at time of delivery on packing list and Scoles Floorshine Industries must be notified within 24 hours. Scoles Floorshine Industries will credit your account the total cost of your order (including shipping) and credit you for the cost of returning the merchandise to us. Please remember to keep the box and packing material the merchandise arrived in. We can replace the unused damaged merchandise or issue a refund once the damaged item has been returned to us. Our customer service representatives are happy to assist if you have any questions and we will do everything in our power to make right for mishandling of the shipper beyond our control.

Certain items are non-returnable due to legal or manufacturer restrictions. These include but are not limited to special order items, used items, custom items and other such items when deemed appropriate.

Incorrect items are occasionally shipped by accident, it's just human nature. Please let us know what you received in as much detail as possible (item number, product name, quantity). Please also let us know if you would like to return the incorrect item and have the item you originally purchased sent to you or if you would like to keep the incorrect item and add it on to your original order.

If you should decide to send an item back, please use the following procedures to expedite the handling.


Obtaining an Return Merchandise Authorization Number:
You will first need a Return Merchandise Authorization (RMA) number and a Return Address in advance from Scoles Floorshine Industries prior to shipping/returning any item back to our facility, otherwise, unauthorized returns will not be accepted. Shipping the item back without an Return Merchandise Authorization (RMA) number from Scoles Floorshine Industries will delay your credit. We are unable to accept returns on used items.

To obtain a Return Merchandise Authorization (RMA) number, simply have the following information ready when speaking to our Customer Service department. Email our Returns Department at returns@scolesfloorshine.com or contact us at (732) 681-4545 between 8:00 AM and 5:00 PM Eastern Standard Time to reach our customer support representatives. Please have the following information on hand when calling as it will be needed in order to receive a Return Merchandise Authorization (RMA) number.

• Your Name
• Your Company Name
• Order Number
• Invoice Number
• Item Number of item(s) to be returned
• Serial number (if applicable)
• Condition of the item(s) being returned
• Complete or Missing pieces/parts
• Undamaged or Damaged Facts
• Reason for Return Request

Packaging & Shipping Information:
Once you have been given a Return Merchandise Authorization (RMA number) and a Return Address for your return, you then have 7 days to return the item(s) back to our facility (complete with original packaging, all documentation, warranty cards, cables, etc.). All Returns must be shipped freight prepaid. We recommend sending the product via a traceable carrier (i.e.: UPS, FedEx, Airborne, etc.) and insured for the value of the content(s). Scoles Floorshine Industries will not be held responsible for lost packages sent to our facility, so tracking your package should be vital to you to ensure complete delivery. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit. We will inspect all open returns and reserve the right to refuse credits on damaged, misused or non-resalable items at our discretion.

The item(s) you are returning must be shipped back in its original packaging. Clearly mark your Return Merchandise Authorization (RMA number) on ONLY the "shipping label" of your return package. Please do not write the Return Merchandise Authorization (RMA number) on the box, doing so will disqualify you from receiving a credit.

Receiving Credit(s) for your Item(s)
Once the item(s) are received at our facility, it may take up to 10 business days to process the receipt of the item(s) for credit. This allows up to 5 business days for processing at our warehouse facility and up to 5 business days to initiate a credit to your account. You can easily check on the status of your return at any time by contacting a friendly representative in our Returns Department during normal business hours. To expedite your refund, email your package tracking number to returns@scolesfloorshine.com.

Limitations of Liability:
In no event shall Scoles Floorshine Industries or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Prices and quotes are subject to change without notice.